After I delivered my client's finished product she sent me this email:
"Hi! I just wanted to say how great the towels came out. My sister and I could not be more happy with the outcome. We packed up all the gifts this weekend and they look fantastic. I will definitely be sending referrals your way. My sister as well. I have put a check in the mail going to your P.O. Box for an additional $15 for all the extra stuff you did for us, driving, ironing, etc. Looking foward to getting more things embroidered in the future! - Chelsea L."
